Basic Monitoring
For installer teams that manage routine support themselves.
- Portfolio and site overview
- Alarm and recovery records
- Historical operating data
- Basic service tickets
SOFTWARE + HUMAN EXPERTISE
The right support. At the right moment.
Combine monitoring software with the level of technical support your portfolio needs. Agree on equipment, access and service scope before onboarding.
CHOOSE THE SUPPORT YOUR TEAM NEEDS
Software for visibility.
People for the next step.
Platform access and human engineering time are scoped separately. Equipment integration, gateways and field work are assessed around your portfolio.
Pro Diagnostics
For teams with a heavier service burden and more complex cases.
- Monitoring capabilities
- Diagnostic evidence and checks
- OEM collaboration workflows
- Service outcome reports
Expert Support
For issues that need additional engineering time or OEM coordination.
- Defined support hours
- Case-based or ongoing support
- Partner escalation options
- Recorded time and next steps
Final pricing, equipment support, response targets and included hours are confirmed in your proposal. Remote resolution depends on the issue and available access.
A PILOT WITH A PURPOSE
Start small.
Measure real service value.
Discuss a 60-day pilot around selected sites and validated equipment. Set the baseline together, then use actual service cases to decide what to expand.
Plan your pilotConfirm fit
Review your equipment, service burden, authorized data access and pilot scope.
Connect & verify
Validate required fields, data freshness, fault behavior and the escalation process.
Review real outcomes
Track support hours, confirmed avoided visits, field preparation and recurring costs.
SERVICE, WITH CLEAR RESPONSIBILITIES
Everyone knows
the next step.
Installer or local partner
Owns the customer relationship, routine checks and qualified field work.
Remote support team
Reviews evidence, helps investigate issues and coordinates the agreed escalation path.
Equipment manufacturer
Handles proprietary firmware, hardware diagnosis and warranty decisions.
START WITH YOUR INSTALLED BASE
Make every service
visit count.
Bring your equipment list and your toughest support questions.
Let’s define a pilot around your actual sites.